Faq's

We dispatch your order within 2 business days. Once the parcel is handed over to the courier, delivery usually takes up to 6 business days, depending on your location.

Please note: orders paid by bank transfer may take slightly longer, as shipment starts once payment is received.

If your order includes multiple drying racks, it may be shipped in separate parcels.

In this case, it’s completely normal for the courier to deliver them on different business days — the second box usually arrives on the following business day.

Yes, we ship internationally. Shipping is free to all EU countries, the UK and Canada.

For other destinations, shipping costs (if any) are calculated automatically at checkout.

Yes. You can place your order now to secure the current price and write your preferred delivery date in the Notes field at checkout. We’ll do our best to accommodate your request.

Yes. Simply request the invoice during checkout and provide your billing details, or contact us after placing your order.

You can pay securely using:
Credit or Debit Card
PayPal
Klarna
Bank Transfer

Pretty much everywhere! In your bathroom, in your living room, in your bedroom, on your terrace sheltered from the rain... in short, wherever you want! If you choose Foxydry Air, you can also install it on a sloping ceiling thanks to the Cable Kit and even on a wall with the Foxydry brackets!

You can also attach all Foxydry models to a plasterboard wall, but first make sure it can support its weight!

Yes, all Foxydry models can be installed on plasterboard walls, as long as the wall can support the weight. Always make sure to use appropriate fixings.

No, we do not offer an installation service and we do not work with a network of installers. We recommend contacting a trusted professional if needed.

Foxydry Air and Foxydry Pro require an electrical connection similar to a standard ceiling light.

If you’re confident with basic electrical work, you can install it yourself — otherwise, we recommend contacting a qualified electrician for maximum safety.

Foxydry Pro offers both warm air and ambient air ventilation, faster drying performance, upgraded LED lighting and an improved design.

Foxydry Air features ambient air ventilation to support natural drying, without heating.

It depends on the model you choose. With Foxydry Air and Foxydry Pro you can hang up to 35 kg of laundry, with Foxydry Mini, Wall and Fold the maximum limit is 10 kg, while with Foxydry Tower the maximum limit is 30 kg.

Of course, if you want to add a grid to Foxydry Wall, it’s a different story - the maximum weight limit goes up to 20 kg!

Yes, spare parts and accessories can be purchased directly from our website.

If you experience any issues, please contact our customer support team — we’ll help you troubleshoot and find the best solution.

Yes. All Foxydry products come with a 2-year warranty.

Yes. You can request a return within 30 days of delivery, in accordance with our Return Policy.

Foxydry is proudly designed and developed in Italy, in Falzè di Piave, a small town in the Treviso area (Veneto).

This is where we handle design, production, and customer service — ensuring a truly 100% Italian experience from start to finish.