Shipping policy

 

DELIVERY INFORMATION FOR THE UNITED KINGDOM

Delivery Times – All orders to the United Kingdom are dispatched using a reliable Courier Delivery Service. If payment is made by credit card or PayPal, your item(s) will be packed and shipped within 1 to 2 working days after placing the order. In case of advance payment via bank transfer, dispatch will occur within 1 to 2 working days from the date of payment receipt.

Delivery time includes these 1 to 2 handling days, plus the transit time required by the Courier. Deliveries to the United Kingdom typically arrive within 4 to 7 working days after dispatch. Please note that remote areas may require additional time. Cometa srl is not responsible for any delays caused by the Courier or events beyond our control. Delays do not qualify for a refund, though we always strive to ensure timely delivery.

Delivery Method – You will receive a notification via email or phone as soon as your order is dispatched. After dispatch, please ensure someone is available to receive the parcel at the delivery address provided in the order.

If no one is available at the time of delivery, the Courier will leave a delivery card. We recommend contacting the Courier promptly using the details on the card to arrange a redelivery or pickup. Parcels will be held for a limited time at the location indicated by the Courier. After five (5) working days, the package may be returned to the Courier’s depot. Any costs related to storage, additional delivery attempts, or return to sender will be the Customer’s responsibility.

Receipt of Goods – In order to help us provide an increasingly efficient service, we kindly ask the Customer to check the condition of the packaging at the time of delivery.

If the parcel is visibly damaged or open, the Customer must accept the delivery subject to inspection, clearly adding the wording “RECEIVED SUBJECT TO INSPECTION” next to their signature on the delivery note and specifying the reason for the reservation (damaged parcel, open or tampered parcel, etc.).

Any issues must be reported immediately to the courier and subsequently communicated to our company by email within 8 days of delivery at info@foxydry.com. Otherwise, the product will be deemed to have been delivered correctly and in good condition.

The delivery note and, where explicitly requested by the Customer at the time of placing the order, the invoice will be provided with the shipment and must be retained as valid documents for warranty purposes.

SHIPPING COST FOR THE UNITED KINGDOM

Shipping is free for all orders to the United Kingdom. There are no extra charges beyond what you see at checkout – no customs fees, no additional duties. What you see is exactly what you pay.