Shipping policy

DELIVERY INFORMATION FOR AUSTRALIA

Delivery Times – All orders to Australia are shipped from Italy and dispatched using a Courier Delivery Service. If payment is made by credit card (Paypal), the item(s) will be packed and dispatched to the Customer within 1 to 2 working days after the order has been placed. In case of advance payment by bank transfer, the item(s) will be packed and dispatched to the Customer within 1 to 2 working days after receipt of payment. Delivery times include these initial 1 to 2 days plus the time it will take the Courier to deliver the parcel to the Customer. Orders to Australia are generally delivered by the Courier within 7 to 10 working days after collection (remote locations may require additional delivery days). Cometa srl shall not be liable for any delay in delivery caused by the Courier or due to circumstances outside its control. Any delay in delivery will not entitle the Customer to receive a refund. Cometa srl will nonetheless do its best to ensure that all orders are delivered within a reasonable time frame.

Delivery Methods – We will notify the Customer by email or phone as soon as the order is dispatched. In the next few days after the order is dispatched, the Customer or a designated person must be available to accept the delivery at the place specified in the purchase order.

If the delivery cannot be made due to the absence of the recipient at the address specified by the Customer, the Courier will leave a notice (delivery card). We recommend that the Customer contact the Courier as soon as possible by calling the number specified on the notice to make the necessary arrangements for collection or delivery on an alternative day.

The parcel will be made available at the premises specified by the Courier for a limited number of days after the delivery attempt. After five (5) working days, the parcel will be taken to the Courier’s depot and stored there. Any and all costs associated with the storage service, the delivery of the parcel, and the return of the parcel to the sender shall be borne by the Customer.

Receipt of the goods – To ensure a fast and efficient service, we kindly ask all our Customers to carefully check the package for damage at the time of delivery.

If the package is clearly damaged or opened, the Customer shall accept it with reserve, by signing as “RECEIVED WITH RESERVE” on the delivery note, clearly stating the reason for such reserve (e.g., the package was damaged, opened, tampered with, etc.). Any issues must be immediately reported to the Courier and then promptly notified to us by e-mail (info@foxydry.com); otherwise, the item will be considered duly delivered.

The receipt and the invoice, if any, specifically requested by the Customer at the time of ordering will be delivered to the Customer by e-mail and are to be stored as valid documents to support any warranty claims.

SHIPPING COST FOR AUSTRALIA

Free shipping is provided for all orders to Australia. For orders under 1,000 AUD, taxes and duties are included in the price paid at checkout. For orders over 1,000 AUD, additional customs duties, GST and/or import clearance fees may apply upon delivery, in accordance with Australian import regulations. These charges are not included in the checkout total and, if applicable, will be communicated by the carrier before delivery. The customer is responsible for paying any customs duties, GST or import fees requested by the carrier or customs authority.